FAQ

- How long does shipping take?

  • Anywhere inside Egypt: Within 4-6 working days.

Are the T-shirts embroidered or printed?

  • All T-shirts are embroidered

- Do you have a showroom?

  • We’re available online only.

- How can I make sure of my size?

  • Please make sure of your size through our size chart.

- I didn’t receive an order confirmation, what should I do?

  • Please check your spam/junk mail in case the order confirmation has landed in there. If you still can't find your order confirmation please contact us.

- Can I try the products on while the courier waits?

  • Yes you can. Returns while courier is at your door will cost the shipping fee

 

- [PRE-ORDER] Exchange/Refund policy?

  • [PRE-ORDER]is custom-made for you , so we do not offer returns or exchanges.

- What is your Exchange/Refund policy?

  • Exchanges and refunds are valid within 3 days of receiving the order, with a EGP 50 shipping/pick-up fee.
  • *Please note that eclipse has the right to refuse accepting returned items if used and if without original packaging condition.

  • *Note that if a returned item does not meet the above conditions, it will be returned to the address of the original order and the cost of shipping will be deducted from your order.
  • *Exchanged products should be unused and returned with original packaging condition.

TO PLACE AN EXCHANGE OR REFUND:

(1) Contact us via

Facebook: https://www.facebook.comeclipsesshops/
Instagram: https://www.instagram.com/eclipsesshops/
Email: hello@eclipsesshop.com

(2) Provide us with your order number and photo of the received product

Our office hours are 10am - 6pm on weekdays. All inquiries will be attended to within one working day.